Dolcera - Client Engagement Model and Processes
Saturday, 17 July 2010 13:37
Client | Dolcera | |
Step1: Project Initiation | ||
Project Preparation | Project request sent by client to Dolcera engagement manager | Dolcera engagement manager receives request and passes information to tech leads and project manager for resource planning |
Project Approval | Project approval process | Dolcera team assigns project lead and team to project |
Orientation | Client team shares technical overview and background at the kickoff meeting | Dolcera PM organizes kick-off meeting where client and Dolcera teams participate to understand client goals |
Background study | Client team helps train Dolcerateam with constant interaction, feedback and review of work | Extensive background study is undertaken to understand technology, business aspects and an initial taxonomy is built |
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Step2: Classification and full blown analysis | ||
Training and classification strategy optimization | Client team interacts with the Dolcerateam on a regular basis through e-mail and phone conferences and review wiki to provide feedback and inputs about classification strategy and classification | Dolcera team develops a common understanding with client team about the taxonomy. Through an iterative process, the Dolcera team works with the client team to build an optimal classification strategy and starts classification |
Classification & taxonomy refinement | The client team reviews and provide feedback as required throughout this phase | Dolcera team refines the taxonomy iteratively and begins analsysis based on the taxonomy giving way for problem-solution analysis |
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Step3: Project delivery and reporting | ||
Results review | Review findings and results from analysis | Deliver results of full-blown analysis to client project team for review and feedback |
Process final deliverables | Provide feedback and modification requirements for final deliverables | Process results including charts, patent summaries, problem-solution approaches and categorization of patents |
Present final deliverables | Review final deliverables | Update wiki with final deliverables and deliver the dashboard with results of analysis |
Process review | Client team to provide feedback about overall project performance | Review process and project with client team to understand what went well and areas to improve |
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Last Updated ( Saturday, 17 July 2010 14:14 )
